Refill a prescription
Request your refill online through our patient portal, or call and a team member will take care of it.
Before you start
Have these ready when you request a refill.
- Your prescription numberIt’s on your label, usually near the top, marked Rx or Rx#.
- How many refills are leftAlso on your label. If there are none, we’ll ask your prescriber for a new prescription.
- Your shipping addressWe ship only to states where we’re licensed.
Timing
Compounded preparations are made for you when you order, so request your refill about a week before you run out. We ship Monday through Friday, and preparations that ship cold Monday through Thursday.
Questions about your medication
A pharmacist can answer questions about your preparation, its label or storage at (859) 276-3905, Mon–Fri, 8 AM–5 PM ET. Questions about your dose go to your prescriber.
The refill portal is run by RxLocal, our pharmacy software partner. You’ll leave this site to use it.
Common questions
What if I have no refills left?
We’ll contact your prescriber to ask for a new prescription, or you can ask them to send one. Compounded preparations always need a valid prescription.
Where is my prescription number?
It’s on your prescription label, usually near the top, marked Rx or Rx#.
Can I change my shipping address?
Yes. Call us before your order ships. We can only ship to states where we’re licensed.