Refill portal
Patients

Transfer a prescription to us

Tell us where your prescription is now, and we’ll contact that pharmacy or your prescriber to move it.

Call (859) 276-3905 to transfer

Mon–Fri, 8 AM–5 PM ET

What we’ll need

Have these handy when you call.

  1. About youYour name, date of birth, phone number and shipping address.
  2. Your medicationThe medication and strength, as it appears on your label.
  3. Your current pharmacyIts name and phone number, and your prescription number.
  4. Your prescriberYour prescriber’s name and phone number.
Start a transfer

Call us to start your transfer

A team member takes your details over the phone and contacts your current pharmacy for you. Mon–Fri, 8 AM–5 PM ET.

Call (859) 276-3905

Please don’t email health details. Email isn’t a secure way to send prescription information.

How it works

  1. You contact usBy phone, with the details above.
  2. We reach outTo your current pharmacy, or your prescriber if a new prescription is needed.
  3. We fill your medicationA pharmacist reviews it, then we ship it to you, or you can pick it up at our pharmacy in Lexington.

When a new prescription is needed

Every compounding pharmacy uses its own formulas, and controlled substances have limits under federal and state rules. So some prescriptions need a new one written to us instead of a transfer. We’ll tell you which, and contact your prescriber if needed.

CompoundedA preparation from another pharmacyMay need a new prescription written to us, since our formula may differ.
Schedule III–VRefills of controlled medicationsCan usually be transferred only once.
Schedule IISchedule II medicationsCan’t be refilled, so there’s no refill to transfer. Your prescriber sends a new prescription.
Unfilled e-prescriptionsA controlled prescription not yet filledCan be transferred once for its first fill, where state law allows.

Common questions

Can every prescription be transferred?

Not always. Refills of controlled substances can usually be transferred only once, and Schedule II refills not at all. A compounded formula from another pharmacy may also need a new prescription from your prescriber.

Do you ship to my state?

We ship to patients in Kentucky and 15 more states. See where we’re licensed.

Will my old pharmacy know?

Yes. When a prescription is transferred, the original pharmacy records the transfer and closes it on their side.