Shipping and the states we serve
We ship to patients in Kentucky and 15 more states, in plain packaging, and cold-packed when a preparation needs it.
Map of states we ship to
Florida is limited to manufactured products and non-sterile compounds. See every license number.
Packed cold, with everything you need to administer your medication.
- Insulated mailer. Foam-lined on all six sides and marked Refrigerate upon arrival.
- Two frozen gel packs. Frozen at the pharmacy and packed against your medication.
- Your vial. Labeled for you and sealed in an amber Rx bottle for the trip.
- Syringes. Sterile and single-use, when your prescription includes them.
- Alcohol prep pads. Sterile and single-use, 70% isopropyl alcohol.
- Printed guide. Step-by-step instructions on the front, and our pharmacist line on the back.
How your order travels
Most preparations, such as creams, capsules and troches, ship in a padded mailer.
Refrigerated preparations, such as sterile injectables, ship in an insulated mailer with frozen gel packs. Put them in the refrigerator as soon as they arrive.
We ship Monday through Friday. Refrigerated preparations ship Monday through Thursday. Every order ships in plain packaging, and delivery times depend on the carrier and your location.
If a refrigerated shipment arrives warm, call us at (859) 276-3905 before you use it.
Tracking your order
When your order ships, we email you its tracking number. You can also find it in RxLocal, our refill portal.
Can’t find it? Call us at (859) 276-3905, Mon–Fri, 8 AM–5 PM ET, and we’ll give you your tracking number.
Common questions
What days do you ship?
Monday through Friday. Refrigerated preparations ship Monday through Thursday.
How do I track my order?
When your order ships, we email you its tracking number. You can also find it in RxLocal, our refill portal. If you can’t find it, call us at (859) 276-3905 and we’ll give you your tracking number.
What if my cold shipment arrives warm?
Don’t use the medication yet. Put it in the refrigerator and call us at (859) 276-3905 so a pharmacist can advise you.
Is the packaging discreet?
Yes. Orders ship in plain packaging with nothing on the outside about what’s inside.
Can you ship to a state that isn’t on the map?
No. Pharmacies can ship only to states where they’re licensed. Our Nebraska license is pending.